Job Title: Team Leader

Location: Alton

Salary: £15-£16 per hour
Shifts: 2 or 3 Shifts a week at 12hr per shift (Days)
Direct Reports: Care Assistants

Step Up. Lead with Confidence. Deliver Outstanding Care.

We are recruiting an experienced Team Leader to lead and support a dedicated care team within a residential or nursing home environment. This is a key leadership role where you will ensure high standards of person-centred care are consistently delivered, while guiding, mentoring, and supporting care staff on shift.

You will play a vital role in maintaining safe, effective, and compassionate care, while helping to develop a motivated and high-performing team.

Key Responsibilities

Leadership & Team Management

• Lead, motivate, and support care staff to deliver high-quality, person-centred care
• Act as a role model and mentor, supporting induction and ongoing staff development
• Deliver supervision, performance reviews, return-to-work meetings, and day-to-day staff support
• Identify and escalate performance, absence, or welfare concerns appropriately
• Promote a positive, professional, and supportive team culture

Care Delivery

• Provide and oversee safe, dignified personal care tailored to individual needs
• Administer medication safely (where competent and trained)
• Support residents with physical care, emotional wellbeing, illness, and end-of-life care
• Liaise with external professionals including GPs, social workers, and therapists
• Ensure care is delivered in line with individual care plans at all times

Care Planning & Documentation

• Contribute to the assessment, planning, implementation, and review of care plans
• Maintain accurate, timely, and detailed care records
• Ensure compliance with safeguarding requirements, care standards, and regulatory expectations
• Support continuity of care through clear and effective documentation

Operational Oversight

• Support safe shift handovers and effective staff allocation
• Monitor care delivery standards throughout the shift
• Support audits, incident reporting, and quality monitoring processes
• Promote health and safety across the care environment
• Act as a champion in areas of best practice where required

Resident Engagement

• Support the delivery of meaningful activities and daily engagement
• Encourage residents’ independence, choice, and participation
• Work closely with residents and families to understand individual needs, preferences, and life history

Essential Requirements

• Level 3 Diploma in Health and Social Care (or equivalent or higher qualification)
• Proven experience working within a residential or nursing home care setting
• Previous experience in a supervisory or team leader role within care
• Competent in safe medication administration
• Strong understanding of safeguarding, CQC standards, and care regulations
• Experience in care planning, documentation, and person-centred care delivery
• Confident use of digital care systems, e-MAR systems, and Microsoft Office
• Strong communication skills with residents, families, staff, and professionals
• Ability to prioritise workload and manage a fast-paced, unpredictable environment

Desirable Requirements

• Experience supporting people living with dementia
• Knowledge of end-of-life care
• Familiarity with clinical observation tools such as NEWS
• Additional qualifications in health and social care or leadership

What We Offer

• Competitive pay
• Salary premium uplift for experience and performance
• Free meals on shift
• Uniform provided
• Blue Light Card eligibility (discounts across major retailers and services)
• Life insurance cover
• Structured training and development opportunities
• Ongoing career progression pathways
• More benefits to come as we continue to invest in our teams

What Makes This Role Important

This is a frontline leadership position where you will directly influence the quality of care delivered each day. You will ensure residents receive safe, compassionate, and personalised support, while also developing and empowering your team to deliver their best work.

What Success Looks Like

• A confident and well-supported care team delivering consistent high-quality care
• Safe medication practices and accurate care documentation
• Positive resident wellbeing and meaningful daily experiences
• Strong communication with families and professionals
• Full compliance with safeguarding, CQC, and health & safety standards

Keywords

Team Leader / Senior Care Assistant / Care Supervisor / Residential Care / Nursing Home / Elderly Care / Older Adults / Dementia Care / Person-Centred Care / Care Planning / Medication Administration / e-MAR / CQC / Safeguarding / Health and Social Care Level 3 / Level 3 Diploma in Health and Social Care / Equivalent or Higher Qualification / Leadership / Team Management / Staff Supervision / Coaching and Mentoring / End of Life Care / Clinical Support / Digital Care Systems / Microsoft Office / Quality Assurance / Shift Leadership / Care Home Operations